14-day satisfaction guarantee

Enjoy peace of mind

You need to feel confident that the bed you select will be the right one for you. This is why you get 14 days to decide if your new bed is ideal without the worry of losing money if you feel, in the end, it is not right for you.

Most Age UK Adjustable Beds immediately make a huge difference for their owners. However, in the rare times something is not quite right, options and solutions are always available.


With the 14-day satisfaction guarantee you can feel 100% confident you will own the perfect bed and be able to enjoy the best night's sleep possible.

All clients purchasing an Age UK Adjustable Bed will receive the 14 day no quibble assurance that following the delivery of the purchased product, there will be a period of 14 days to establish that the product is meeting needs and expectations of the purchaser.

 

During the 14 days, what happens to your existing bed?

  • Your existing bed can be taken to another room in your home or outside of your property at no extra cost

  • Your bed can be removed (up to and including 4’ wide) and responsibly disposed of.
    • 3ft wide bed: £30 (£36 incl. vat)
    • 4ft wide and above: £50 (£60 incl. vat)

  • Your bed can be removed (up to and including 4’ wide) and stored for 14 days
    • 3ft wide bed: £50 (£60 incl. vat)
    • 4ft wide and over: £65 (£78 incl. vat)

    At the end of this period your bed will be responsibly disposed of unless you ask for this not to happen.
    This is an additional service and non-refundable.

 

How the Satisfaction Guarantee works

Once the product has been delivered, should there be any reason why you are not entirely satisfied with your purchase you can report your concerns within 14 days of installation. You will be contacted within one working day to establish what is not acceptable to you. You can then choose one of the following choices*:

  • At the time of delivery whilst the delivery team are with you – you can reject your bed for no cost and receive a full 100% refund

  • Following the delivery and for the first 14 days of ownership, you can return the product at a cost of £50 for beds up to 4’ and £100 over 4’. This is to contribute to delivery and collection costs

 

* Conditions that apply

  • The bed has to be a Theraposture supplied Age UK bed
  • The product has to be paid for in full at the time of the delivery
  • Upholstery and mattresses should be protected by waterproof covering during the suitability guarantee to prevent marking
  • If the product is to be remade or refunded, it must be returned to Theraposture in the same condition that it was supplied - see above re upholstery and mattress
  • If there are any marks or soiling, a further deduction will be made from the refund. Any issues will be highlighted on collection of the bed
  • Mattress exchanges within the first 14 days are just charged at the prevailing upgrade cost (if there is an upgrade cost). There are no additional exchange costs
  • Refunds and exchanges can only be given if the returned product is in perfect, as new condition. Mattresses must be fully protected during the Satisfaction Guarantee period. Refunds do not include storage and/or disposal charges.

This guarantee is provided with the purpose of ensuring 100% complete satisfaction to any prospective purchaser of an Age UK Adjustable Bed. We want you to be absolutely reassured that you will be completely satisfied and that the bed will indeed be suitable for you, meeting your specific needs and that it will meet your comfort and quality expectations.

What are the reassurances that Theraposture gives Age UK Adjustable Bed customers?

Watch more helpful videos

* Conditions: refunds and exchanges can only be given if the returned product is in perfect, as new condition. Mattresses must be kept in their protective packaging during the Satisfaction Guarantee period. Refunds do not include storage and/or disposal charges.

Become part of the story

* Terms and conditions apply - for full details contact Theraposture or call 0800 032 3482

Age UK Adjustable Beds as provided by Theraposture Limited (registered company number 01649470, registered office: Kingdom Avenue, Northacre Industrial Park, Westbury, Wilshire, BA13 4WE). Theraposture Limited works in association with Age UK Trading CIC, a commercial services arm and wholly owned subsidiary of Age UK (registered charity number 1128267). Age UK Adjustable Beds is a product name of Age UK Trading CIC. Theraposture Limited uses the name 'Age UK' under licence. Age UK Trading CIC, registered company number: 01102972, registered office: Tavis House, 1-6 Tavistock Square, London WC1H 9NA. During 2015/16, Theraposture Limited will raise a minimum of £85,000 through the promotion and sale of adjustable beds for Age UK Trading CIC.