14-day money back satisfaction guarantee

Enjoy peace of mind

You need to feel confident that the bed you select will be the right one for you. This is why you get 14 days to decide if your new bed is ideal without the worry of losing money if you feel, in the end, it is not right for you.

Most Age UK Adjustable Beds immediately make a huge difference for their owners. However, in the rare times something is not quite right, options and solutions are always available.


With the 14-day money back satisfaction guarantee you can feel 100% confident you will own the perfect bed and be able to enjoy the best night's sleep possible.

All clients purchasing an Age UK Adjustable Bed will receive the 14 day no quibble assurance that following the delivery of the purchased product, there will be a period of 14 days to establish that the product is meeting needs and expectations of the purchaser.

 

During the 14 days, what happens to your existing bed?

We can…

  • Take your existing bed to another room in your home or outside of your property at no extra cost

  • Remove your bed and responsibly dispose of it:
    • 3ft wide bed: £30 (£36 incl. vat)
    • 4ft wide and above: £50 (£60 incl. vat)

  • Remove your bed and store it for 14 days during the satisfaction guarantee period for:
    • 3ft wide bed: £50 (£60 incl. vat)
    • 4ft wide and over: £65 (£78 incl. vat)

    At the end of this period we will responsibly dispose of your bed unless you ask us not to.

 

How the Satisfaction Guarantee works

Once the product has been delivered, should there be any reason why you are not entirely satisfied with your purchase you can report your concerns within 14 days of installation. A customer services advisor will contact you within one working day to discuss any issues. You can then choose one of the following choices*:

  • ADAPTION of the product to make it suitable with your agreement. Any addition in specification may incur additional costs. (Assessor visit may be needed)
  • REMAKE the product or supply a different product to an equivalent value of the product supplied. (Assessor visit may be needed)
  • Collect the bed and refund the cost of the product within 14 days

This guarantee covers all products including made to measure bespoke items and mattresses.

 

Conditions that apply

  • The bed has to be a Theraposture supplied Age UK bed
  • The product has to be paid for in full at the time of the delivery
  • If the product is to be remade or refunded, it must be returned to Theraposture in the same condition that it was supplied

This guarantee is provided with the purpose of ensuring 100% complete satisfaction to any prospective purchaser of an Age UK Adjustable Bed. We want you to be absolutely reassured that you will be completely satisfied and that the bed will indeed be suitable for you, meeting your specific needs and that it will meet your comfort and quality expectations.

What are the reassurances that Theraposture gives Age UK Adjustable Bed customers?

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* Conditions: refunds and exchanges can only be given if the returned product is in perfect, as new condition. Mattresses must be kept in their protective packaging during the Satisfaction Guarantee period. Refunds do not include storage and/or disposal charges.

Become part of the story

* Terms and conditions apply - for full details contact Theraposture or call 0800 251 1484

Age UK Adjustable Beds as provided by Theraposture Limited (registered company number 01649470, registered office: Kingdom Avenue, Northacre Industrial Park, Westbury, Wilshire, BA13 4WE). Theraposture Limited works in association with Age UK Trading CIC, a commercial services arm and wholly owned subsidiary of Age UK (registered charity number 1128267). Age UK Adjustable Beds is a product name of Age UK Trading CIC. Theraposture Limited uses the name 'Age UK' under licence. Age UK Trading CIC, registered company number: 01102972, registered office: Tavis House, 1-6 Tavistock Square, London WC1H 9NA. During 2015/16, Theraposture Limited will raise a minimum of £85,000 through the promotion and sale of adjustable beds for Age UK Trading CIC.