You need to feel confident that the bed you select will be the right one for you. This is why you get 14 days to decide if your new bed is ideal without the worry of losing money if you feel, in the end, it is not right for you.
Most Age UK Adjustable Beds immediately make a huge difference for their owners. However, in the rare times something is not quite right, options and solutions are always available.
All clients purchasing an Age UK Adjustable Bed will receive the 14 day no quibble assurance that following the delivery of the purchased product, there will be a period of 14 days to establish that the product is meeting needs and expectations of the purchaser.
Once the product has been delivered, should there be any reason why you are not entirely satisfied with your purchase you can report your concerns within 14 days of installation. A customer services advisor will contact you within one working day to discuss any issues. You can then choose one of the following choices*:
This guarantee covers all products including made to measure bespoke items and mattresses.
This guarantee is provided with the purpose of ensuring 100% complete satisfaction to any prospective purchaser of an Age UK Adjustable Bed. We want you to be absolutely reassured that you will be completely satisfied and that the bed will indeed be suitable for you, meeting your specific needs and that it will meet your comfort and quality expectations.
* Conditions: refunds and exchanges can only be given if the returned product is in perfect, as new condition. Mattresses must be kept in their protective packaging during the Satisfaction Guarantee period. Refunds do not include storage and/or disposal charges.
Age UK Adjustable Beds as provided by Theraposture Limited (registered company number 01649470, registered office: Kingdom Avenue, Northacre Industrial Park, Westbury, Wilshire, BA13 4WE). Theraposture Limited works in association with Age UK Trading CIC, a commercial services arm and wholly owned subsidiary of Age UK (registered charity number 1128267). Age UK Adjustable Beds is a product name of Age UK Trading CIC. Theraposture Limited uses the name 'Age UK' under licence. Age UK Trading CIC, registered company number: 01102972, registered office: Tavis House, 1-6 Tavistock Square, London WC1H 9NA. During 2015/16, Theraposture Limited will raise a minimum of £85,000 through the promotion and sale of adjustable beds for Age UK Trading CIC.